Faq
How do I return my order?
If you need to return a product: Please contact our customer support team at support@balancegenics.com so they can assist you and provide you with a shipping label to return the...
How do I return my order?
If you need to return a product: Please contact our customer support team at support@balancegenics.com so they can assist you and provide you with a shipping label to return the...
Do you offer exchanges?
We are able to replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at support@balancegenics.com.
Do you offer exchanges?
We are able to replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at support@balancegenics.com.
How long does a refund take to process?
You will be automatically refunded back to the card used to purchase the items once it arrives back in our warehouse and is processed (approx 2-3 weeks). Please note, that...
How long does a refund take to process?
You will be automatically refunded back to the card used to purchase the items once it arrives back in our warehouse and is processed (approx 2-3 weeks). Please note, that...
How do I reset my password?
To reset your password: Go to https://www.balancegenics.com/account/manage Enter your email address in the appropriate field and click “Reset Password”, under the green "Sign In" button. An email will be sent...
How do I reset my password?
To reset your password: Go to https://www.balancegenics.com/account/manage Enter your email address in the appropriate field and click “Reset Password”, under the green "Sign In" button. An email will be sent...
How do I unsubscribe from your email list?
If you want to opt-out of our email marketing, you can follow these simple steps. Open up an email from us and scroll down to the bottom of the message. ...
How do I unsubscribe from your email list?
If you want to opt-out of our email marketing, you can follow these simple steps. Open up an email from us and scroll down to the bottom of the message. ...
When will I receive my order?
From the moment you place your order, allow 5-7 business days to receive your shipment. After your order processes, you will receive an order confirmation email. While most orders ship...
When will I receive my order?
From the moment you place your order, allow 5-7 business days to receive your shipment. After your order processes, you will receive an order confirmation email. While most orders ship...