How do I reset my password?

To reset your password:

  1. Go to https://www.balancegenics.com/account/manage
  2. Enter your email address in the appropriate field and click “Reset Password”, under the green "Sign In" button.
  3. An email will be sent to your email address with a temporary password. Please note, this temporary password can only be used once and it must be used within 30 minutes. If you don't see a reset your password link come to your inbox, please, check your spam folder.
  4. Once you are able to access your account, you can easily edit your password by clicking “Account” on the top right side of the page, in the middle between “Activity” and “Logout”


If you are still not able to access your account, please reach out to our customer service team at support@balancegenics.com. We will be happy to help!

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